Accessibility Statement

Updated January 2026

Our Commitment to Accessibility

Valleyside Hospice, Inc is committed to ensuring digital accessibility for people with disabilities. We believe that everyone deserves equal access to information and services, regardless of their abilities. This commitment reflects our core values of dignity, respect, and inclusion.

We are continually improving the user experience for everyone and applying the relevant accessibility standards, including Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This website has been designed with accessibility as a core principle, not an afterthought.

Website Accessibility Features

Our website includes the following accessibility features to serve users with diverse needs:

Visual Accessibility

  • High-contrast color schemes for better readability
  • Readable font sizes and line spacing
  • Alt text for all meaningful visual content
  • Clear visual focus indicators on interactive elements
  • Resizable text without loss of functionality

Navigation & Keyboard

  • Keyboard-navigable interface (no mouse required)
  • Logical tab order through interactive elements
  • Skip-to-content links for efficient navigation
  • Clear page structure with proper headings
  • Accessible drop-down menus and forms

Screen Reader Support

  • Semantic HTML structure
  • ARIA labels and descriptions
  • Proper form labeling for screen reader users
  • Text alternatives for icons and images
  • Compatible with all major screen readers

Content Accessibility

  • Clear and plain language
  • Captions for video content (when applicable)
  • Descriptive link text
  • Well-organized content structure
  • Easy-to-use contact forms

Assistive Technology Support

Our website has been tested and optimized for use with the following assistive technologies:

  • Screen Readers: NVDA, JAWS, VoiceOver, TalkBack
  • Voice Control: Voice commands and dictation
  • Magnification Tools: Browser zoom and dedicated magnifiers
  • Text-to-Speech: Built-in and third-party tools
  • High Contrast Mode: Windows High Contrast and browser extensions

Standards Compliance

We comply with the following accessibility standards:

  • WCAG 2.1 Level AA: Web Content Accessibility Guidelines
  • Section 508: U.S. federal accessibility standards
  • ADA Compliance: Americans with Disabilities Act requirements
  • EN 301 549: European accessibility standards

Note: While we strive for WCAG 2.1 Level AAA compliance, we prioritize WCAG 2.1 Level AA as the standard, which meets the needs of the vast majority of users with disabilities.

Ongoing Accessibility Efforts

We recognize that accessibility is an ongoing process, not a destination. We are committed to:

🔄

Regular Reviews

Conducting quarterly accessibility audits using both automated tools and manual testing

👥

User Testing

Testing with users who have disabilities to identify and fix real-world barriers

📚

Team Training

Ensuring our team receives ongoing training on accessibility best practices

🛠️

Technology Updates

Updating our systems and tools to maintain compatibility with new assistive technologies

🎯

Feedback Implementation

Prioritizing accessibility feedback from users and making continuous improvements

Known Limitations

While we have worked hard to make our website as accessible as possible, we acknowledge some potential limitations:

  • External content (third-party embedded media) may not meet our accessibility standards
  • PDF documents from external sources may not be fully accessible; we can provide alternative formats upon request
  • Some legacy content may require updates to meet current standards

If you encounter any barriers, we are committed to finding an accessible alternative or workaround as quickly as possible.

Alternative Ways to Access Information

If you have difficulty accessing any information on our website, we offer the following alternatives:

Phone Support

Call us to speak with a team member who can provide information verbally and answer your questions.

(480) 535-6188

Available 24/7

Email Support

Call us with your accessibility needs and we'll provide assistance in your preferred format.

Document Formats

We can provide documents in alternative formats (large print, audio, Braille) upon request.

In-Person Support

Visit our Scottsdale office for in-person assistance with accessibility needs.

Your Feedback Matters

We welcome your feedback on the accessibility of Valleyside Hospice, Inc's website. If you encounter any barriers, find content that's not accessible, or have suggestions for improvement, please let us know. We are committed to addressing accessibility issues promptly.

Report Accessibility Issues:

Via Phone:

(480) 535-6188

Via Mail:

Address:

9200 E Raintree Dr, Ste 120
Scottsdale, AZ 85260

Please include a description of the barrier you encountered and your preferred method of contact. We aim to respond to all accessibility inquiries within 48 hours.

Accessibility Resources

For more information about web accessibility, assistive technologies, and your rights, please visit: