Privacy Policy

Last updated: January 2026

Information We Collect

Valleyside Hospice, Inc collects information you provide directly to us via our contact forms and when you reach out to our team. This may include:

  • Name and contact information (email address, phone number)
  • Any message content or inquiries you share with us
  • Information about your healthcare needs (only if you choose to share)
  • Website usage data through standard analytics

We use this information solely to respond to your inquiries regarding hospice care services and to improve our website and services.

HIPAA Compliance

As a healthcare provider, Valleyside Hospice, Inc handles all patient-related information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Any medical or personal health information shared with us is treated with the highest level of confidentiality and security.

Important: We maintain separate, secure systems for patient medical records that exceed HIPAA requirements. Patient information is never shared or sold to third parties without explicit consent, except as required by law.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide information about our services
  • Provide hospice care and support services
  • Improve our website and user experience
  • Comply with legal and regulatory requirements
  • Communicate important updates or changes to our services

Data Security

We implement industry-standard security measures to protect your personal information. Our website uses SSL/TLS encryption for all data transmission, ensuring your data is protected in transit.

Our security practices include:

  • End-to-end encryption for sensitive data
  • Secure server infrastructure and regular security audits
  • Limited access to personal information (staff need-to-know basis only)
  • Regular backups and disaster recovery protocols

Note: While we maintain comprehensive security measures, please be aware that no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and report any security concerns immediately.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information with:

  • Our healthcare team members who directly provide your care
  • Insurance companies and Medicare/Medicaid (only as necessary for billing and care coordination)
  • Legal authorities when required by law
  • Service providers under strict confidentiality agreements (e.g., secure data storage providers)

All third parties are bound by confidentiality agreements and HIPAA compliance requirements.

Your Privacy Rights

Under HIPAA and applicable state laws, you have the right to:

  • Access your medical records and request copies
  • Request corrections to your personal health information
  • Receive a detailed notice of our privacy practices
  • File a complaint if you believe your privacy rights have been violated
  • Opt-out of certain communications (while maintaining care continuity)

Cookies and Website Analytics

Our website uses cookies and analytics to track website usage and improve user experience. These tools collect anonymous, aggregate data about how visitors use our site. This information does not identify you personally and is never combined with your personal health information.

You can adjust your browser settings to refuse cookies, though this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be communicated to you via email or prominently displayed on our website. Your continued use of our services following any such changes constitutes your acceptance of the updated policy.

Have Questions About Our Privacy Practices?

If you have questions about this Privacy Policy, concerns about your privacy, or wish to exercise your privacy rights, please contact us:

Email:

[email protected]

Phone:

(480) 535-6188

Address:

9200 E Raintree Dr, Ste 120
Scottsdale, AZ 85260

We take your privacy seriously and are committed to addressing your concerns promptly.

HIPAA Complaints

If you believe your privacy rights under HIPAA have been violated, you have the right to file a formal complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):

OCR Complaints:
https://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html